OUR PROMISE TO YOU
We do our best to make our edgings the finest in the landscape
industry. Since we have satisfied customers and references
available throughout the country, we know you will agree that our
production staff does an excellent job. However, since our
business is run by regular people, (just like you and me), a very rare
problem could occur in one of our products. The following
guarantee covers all possibilities...
Our edgings are guaranteed for
15 years not to crack, rot, disintegrate, or self-destruct* from any
weather conditions or manufacturing defects.
If this ever occurs, we will
replace 100% of the damaged material and, unlike most other product
guarantees, we will also cover any freight charges involved and pay a
fair industry labor rate to reinstall the edging.
*Damage to our edging from
hand or power tools is not covered (i.e. shovel, lawn mower, power
edger, or snow blower damage). Guarantee is only valid on domestic orders.
DELIVERY PHILOSOPHY
We ship our edgings world-wide, always striving for the most efficient
and reliable means. If there is ever a problem with a shipment, we
make it our problem and work directly with the carrier to resolve it for
you. If a shipment comes up short or damaged, mark it clearly on
the freight bill and notify our sales office immediately. We will
file the claim for you and make the proper adjustments.
We maintain a large inventory 12 months a year, therefore, there is no
excuse for back-orders at Oly-Ola. Orders are shipped F.O.B. our
plant in Blue Island, IL. Edging is shipped via common carrier of
our choice unless specified by the customer. Orders
received by 11AM CST may be shipped out that same day.